Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
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Type
Book
Authors
ISBN 10
0471355941
ISBN 13
9780471355946
Category
Unknown
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Publication Year
2000
Publisher
Pages
226
Description
An inside look at how companies can become "the Nordstrom" of their industriesThis book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry-computer repair centers, bicycle shops, medical clinics, credit unions, and more. The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the author's successful book about the founding of Nordstrom and the beliefs the Nordstrom family imparts to its employees. * Helps other companies apply Nordstrom's principles to their own customer service practices * Provides lessons on how to find and focus on customer needs, follow-up, and ensure customer satisfaction Robert Spector (Seattle, WA) is a professional writer and speaker. He is the coauthor of The Nordstrom Way (Wiley). - from Amzon
Number of Copies
1
Library | Accession‎ No | Call No | Copy No | Edition | Location | Availability |
---|---|---|---|---|---|---|
Main | 193 | 1 | Yes |