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Author: Robert Spector [ All ]

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  Title Copies
Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company 
Edition: 1 
Year: 2000 
ISBN: 0471355941 
ISBN 13: 9780471355946 
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The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry 
Edition: 2 
Year: 2012 
ISBN: 1118076672 
ISBN 13: 9781118076675 
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