New Arrivals

Page 2 of 10

  Title Copies
The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry 
Edition: 2 
Year: 2012 
ISBN: 1118076672 
ISBN 13: 9781118076675 
 1 
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together 
Year: 1998 
ISBN: 1888232005 
ISBN 13: 9781888232004 
 1 
Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company 
Edition: 1 
Year: 2000 
ISBN: 0471355941 
ISBN 13: 9780471355946 
 1 
The Age of the Customer: Prepare for the Moment of Relevance 
Year: 2014 
ISBN: 0970927827 
ISBN 13: 9780970927828 
 1 
Game Theory and the Humanities: Bridging Two Worlds (MIT Press) 
Year: 2011 
ISBN: 0262015226 
ISBN 13: 9780262015226 
 1 
The House of Morgan: An American Banking Dynasty and the Rise of Modern Finance 
Edition: Reprint 
Year: 1991 
ISBN: 0671734008 
ISBN 13: 9780671734008 
 1 
Clicking: 16 Trends to Future Fit Your Life, Your Work, and Your Business 
Edition: 1st 
Year: 1996 
ISBN: 0887306942 
ISBN 13: 9780887306945 
 1 
Fallen Giant: The Amazing Story of Hank Greenberg and the History of AIG 
Edition: 1 
Year: 2006 
ISBN: 047191696X 
ISBN 13: 9780471916963 
 1 
Matrix (Addison-Wesley series on organization development) 
Year: 1977 
ISBN: 0201011158 
ISBN 13: 9780201011159 
 1 
The Little Red Book of Family Business 
Edition: 1st 
Year: 2008 
ISBN: 0963702815 
ISBN 13: 9780963702814 
 6 
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